- Fast turnaround and shipping
We understand that payment issues can be frustrating, and we’re here to help make the process as seamless as possible. If you’re experiencing difficulties with payments, here are some ways we can assist:
1. Double-check your payment details: Make sure you’ve entered the correct payment information and that your card hasn’t expired.
2. Contact customer support: If you’re still having problems, our customer support team is available to help resolve any issues.
3. Explore payment options: We offer a variety of payment methods to choose from, so if one isn’t working for you, we can help you explore other options.
4. Check for recurring payments: Sometimes recurring payments can be the cause of issues. Make sure any recurring payments are set up properly and that you have enough funds to cover them.
If you’re still having trouble, don’t hesitate to reach out for assistance. We’re always here to help make your payments experience as smooth as possible.
Q: How long will it take for my items to arrive?
A: The length of time varies according to the selected shipping method. Generally, standard shipping can take anywhere from 5-10 business days while express shipping might take 1-3 business days. However, please keep in mind that delivery times may be affected by factors such as customs inspections, inclement weather, and other unforeseen circumstances.
Q: Can I track my package?
A: Yes, most shipping carriers offer tracking services so you can monitor your package’s progress. A tracking number will be provided to you after your order has shipped.
Q: What happens if my package is lost or damaged during shipping?
A: If your package is lost or damaged during shipping, please contact the shipping carrier immediately to file a claim. The shipping carrier will investigate the situation and determine an appropriate resolution.
Q: Do you offer international shipping?
A: No, we do not offer international shipping.
Q: Can I change the shipping address after my order has been placed?
A: If your order has already been processed and shipped, it may not be possible to change the shipping address. Please contact customer service as soon as possible if you need to make any changes to your shipping information.
Our return policy provides customers with a hassle-free experience. You may return any NON CUSTOMIZED product purchased from us within 30 days of the purchase date for a full refund, provided that the item(s) are returned in their original condition along with all accessories and packaging materials. Returns will only be accepted with a return authorization, which can be obtained by contacting our customer service team. We will issue a refund to the original payment method within 7-10 business days after receiving the returned item(s). Shipping fees are non-refundable, and customers are responsible for the cost of return shipping. We cannot accept returns on used or damaged products. If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the order to arrange for a replacement or refund. Customized products are not eligible for returns or refunds.
To care for metal signs and products, it is important to regularly clean them with a non-abrasive, soft cloth to remove any dirt or buildup. For tougher stains, a mild soap and water solution can be used to gently scrub the surface. Avoid using harsh chemicals or abrasive cleaning tools such as steel wool, as these can damage the surface of the metal and damage any painted or printed designs. If the metal sign is painted, it is important to touch up any chips or scratches with matching paint to prevent rust or further damage. Additionally, placing the sign in a location sheltered from harsh weather conditions, such as excessive sunlight or rain, can prolong its lifespan. Unfinished metal products should not be exposed to water or chemicals as this will cause them to tarnish and rust. Keep these products in a dry low humidity environment. Following these simple steps can help keep your metal sign looking its best for years to come.